Click here to view the "Adding a Non-Conformance Report" Video


Note: Some fields may be missing or labeled differently in your database if your Admin has customized the Non-Conformance Report.

Customizing your Non-Conformance Report


To customize a field in your Non-Conformance Report, hover next to the field name and click the pencil icon. This lets you change the label to better suit your organization’s needs.




Your Non-Conformance Report can also be customized within Team Settings. For more information,

click here.


Within Team Settings, you can: 

  • Change the module name and icon
  • Update e-signature settings
  • Modify the abbreviation in the list view
  • Hide or require specific fields


Can't customize the NCR? That's because your not an Admin.  See Isolocity's User Permissions, here.

Creating a Non-Conformance Report

Step #1

Click here to access the "CAPA" sub-menu.


Step #2

Click "Non-Conformance".


Step #3

Click "Create Report".


Step #4

Complete the "Administrative Details" section by completing the following fields:

  • Report #
  • Target Completion Date


Step #5

Complete the "Owners" section by completing the following fields:

  • Owners (those who can edit the report)
  • Subscribers (those who can only view the report)
  • Process Owners
  • QA Reviewers
  • Departments


Step #6

Complete the "Part A (Initiator)" section by completing the following fields:

  • Source
  • Error Code
  • Lot #
  • Part ID
  • Quantity Affected
  • Description
  • Immediate Action


Step #7

Click "Create Report" to save your progress.


Step #8

Complete the Root Cause Analysis by completing the following fields:

  • Root Cause Determined?
  • Root Cause Assessment
  • Perform a 5-Why Analysis and/or Fishbone Analysis


Step #9

Assign tasks to users using the "Implementation Plan" section.


Step #10

Complete the "Part B (Quality or Qualified Person)" section by completing the following fields:

  • Severity
  • Corrective Action Report Required?
  • Disposition
  • Short/Long Term Corrective Actions


Step #11

Complete the "Processes Affected" section by completing the following fields:

  • Cost of Quality ($)
  • Effect on Other Processes


Step #12

Click "Save & Close" to finalize the report.


Step #13

Click here to download a PDF of your report.