Pricing & Billing FAQ:
Do you offer a free trial? ⭐
A: Yes, we offer a free trial for all our subscriptions. During the trial, you will have access to all features included in the plan you select.
Is there a set-up fee? ⭐
A: We do not charge any setup fees. You can start using the software as soon as you sign up.
What payment methods do you accept? ⭐
A: For our Canadian clients, we accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we provide the option to set-up pre-authorized debit transfers (aka ACH Transfers). For our international clients (including USA), we accept only Visa and MasterCard. We also offer Push Payment options that can be discussed with our Sales team.
How often will I be billed? ⭐
A: Billing cycles are typically monthly or annually, depending on the plan you choose. You can select your preferred billing frequency when you sign up.
Can I change my billing plan?
A: Yes, you can upgrade, downgrade or change your billing plan at any time. The changes will take effect at the start of your next billing cycle.
Does Isolocity offer Modular Pricing?
A: Coming Soon, Isolocity will soon be offering Modular or Full Suite Prices.
What is Isolocity’s Licensing Model?
A: Isolocity offers a user-based subscription licensing model. Meaning that each individual who uses the software needs their own license and based on that a subscription fee is calculated. Visit our User Access Permissions page to learn more about the different user roles. For further information on pricing, our sales team is happy to help you.
How do I know which plan is right for me?
A: We recommend reviewing the features of each plan on our Pricing Page to determine which best suits your needs. If you need further assistance, our sales team is happy to help you choose the right plan.
Can I get an invoice for my payments?
A: Yes, invoices are automatically generated and sent to your registered email after each payment. You can also download your invoices.
Do you offer discounts for long-term commitments? ⭐
A: Yes, we offer discounted rates for annual subscriptions. Please visit our Pricing Page for more details on the savings.
Do you offer pricing for large enterprises?
A: Yes, we offer a corporate pricing structure. Please contact our sales team for more details on this plan.
More CS Related Q’s:
How do I view my billing history?
A: You can view your complete billing history, including past invoices and payment receipts via the lifetime statement link. If you require this link, please contact accounting@isolocity.com
How can I update my payment method?
A: Please contact, accounting@isolocity.com and they will be able to provide you with a link to update this information.
What should I do if my payment fails?
A: If your payment fails, we will send you an email notification. You can retry the payment by updating your payment information. If the issue persists, please contact our accounting team for assistance.
How do I upgrade or downgrade my subscription?
A: You can upgrade or downgrade your subscription at any time through the “Users and Teams” module. By adding or removing users with the roles of Admin, Manager, User or Production your next statement will reflect these changes accordingly.
Will I be charged automatically when my subscription renews?
A: Yes, subscriptions are set to auto-renew at the end of each billing cycle. You will be charged automatically using the payment method on file.
How can I get help with a billing issue?
A: For any billing related questions or issues, please contact our support team via email. We are here to help and will respond as quickly as possible.
What happens if my account is suspended due to non-payment?
A: If your account is suspended due to non-payment, you will need to update your payment information and settle any outstanding balance to restore access.