FAQ 1
Question:
How do I access my database in the QMS software?
Answer:
1. Log in to the QMS software.
2. At the top of the screen, to the left of the plus sign, you will see a dropdown where you can select from your company's multiple databases.
3. From the dropdown menu, select the database/team you wish to access.
4. The screen will refresh to display the selected database's content.
FAQ 2
Question:
How can I switch between different databases?
Answer:
1. At the top of the screen, to the left of the plus sign, you will see a dropdown where you can select from your company's multiple databases.
2. The dropdown will display the database you are currently in.
3. To switch to another database, simply click on the name of the desired database from the list.
FAQ 3
Question:
What do I do if I can't see the database I need?
Answer:
1. First, ensure that you are logged in with the correct user account.
2. At the top of the screen, to the left of the plus sign, you will see a dropdown where you can select from your company's multiple databases.
3. If the required database is not listed, you may not have access. Contact your system administrator to request access.
FAQ 4
Question:
How do I know which database I'm currently in?
Answer:
1. After logging in, at the top of the screen to the left of the plus sign, you will see a dropdown where you can select from your company's multiple databases.
2. The dropdown menu will show the database you are currently accessing.
FAQ 5
Question:
Can I rename a database in the QMS software?
Answer:
No, database names are typically set by the system administrator and cannot be renamed by users. Please contact your administrator if you need a database name changed.
FAQ 6
Question:
What if I accidentally switch to the wrong database?
Answer:
1.At the top of the screen, to the left of the plus sign, you will see a dropdown where you can select from your company's multiple databases.
2. Select the correct database from the list.
3. The screen will refresh to display the correct database.
FAQ 7
Question:
Can I access multiple databases at the same time?
Answer:
No, you can only view and interact with one database at a time. At the top of the screen, to the left of the plus sign, you will see a dropdown where you can select from your company's multiple databases.
FAQ 8
Question:
What happens if I don't select a database?
Answer:
If you do not select a database, the software will default to the last database you accessed. At the top of the screen, to the left of the plus sign, you will see a dropdown where you can select from your company's multiple environments.
FAQ 9
Question:
Is there a limit to the number of databases I can access?
Answer:
The number of databases you can access depends on your permissions set by the system administrator. There is no set limit, but access is controlled based on roles and permissions.
FAQ 10
Question:
Can I create a new database from the dropdown menu?
Answer:
No, creating a new database must be done by an administrator. The dropdown menu only allows you to switch between existing databases that you have access to.
FAQ 11
Question:
How do I find out who has access to the database?
Answer:
Contact your system administrator to get a list of users who have access to specific databases. This information is not visible within the user interface.
FAQ 12
Question:
Can I access the database from any device?
Answer:
Yes, as long as you have an internet connection and the necessary login credentials, you can access the database from any device using a web browser.
FAQ 13
Question:
What should I do if I can't access the database on a new device?
Answer:
1. Ensure that you are connected to the internet.
2. Verify that you are entering the correct login credentials.
3. If you are still having trouble, contact your system administrator for assistance.
FAQ 14
Question:
How do I log out of a database?
Answer:
1. Click on your profile picture or initials.
2. From the dropdown menu, select 'Log Out'.
3. You will be logged out of the current database and returned to the login screen.
FAQ 15
Question:
What are the security features for accessing a database?
Answer:
The QMS software uses multi-factor authentication and encrypted connections to ensure secure access to your databases. Always ensure you are using a secure network when accessing sensitive data.
FAQ 16
Question:
Can I view a database's history or audit log?
Answer:
Yes, if you have the necessary permissions. Access the database's audit logs from the 'Reports' or 'Audit' section, depending on your system configuration.
FAQ 17
Question:
How do I contact support if I have issues accessing a database?
Answer:
1. Click on your profile picture or initials.
2. Select 'Contact Support' from the dropdown menu.
3. Choose the relevant issue type and provide a detailed description of your problem.
4. Click 'Submit' to send your request to the support team.
FAQ 18
Question:
Can I bookmark a database for quicker access?
Answer:
You cannot directly bookmark a database within the software. However, you can bookmark the login page or the main dashboard in your web browser for quicker access.
FAQ 19
Question:
How do I refresh the database view?
Answer:
To refresh the database view, simply press the refresh button in your web browser or press 'F5' on your keyboard. This will reload the current database screen.
FAQ 20
Question:
Is there a timeout period for database access?
Answer:
Yes, for security reasons, your session may automatically log out after a period of inactivity. You will need to log in again to continue accessing the database.
FAQ 21
Question:
What should I do if I forget which database I was working on?
Answer:
1. At the top of the screen, to the left of the plus sign, you will see a dropdown where you can select from your company's multiple environments.
2. The last accessed database is usually highlighted or listed first in the dropdown menu.
FAQ 22
Question:
How do I update my database access credentials?
Answer:
1. Click on your profile picture or initials.
2. Select 'My Profile' from the dropdown menu.
3. Update your password or other credentials as needed.
4. Click 'Save Profile' to apply the changes.
FAQ 23
Question:
Can I set up notifications for changes in a specific database?
Answer:
Yes, you can enable notifications for specific databases in your profile settings. Click on your profile picture or initials, go to 'My Profile', and configure your notification preferences.
FAQ 24
Question:
What happens if I lose access to a database?
Answer:
If you lose access to a database, contact your system administrator immediately. They can restore your access or inform you of any issues with your account.
FAQ 25
Question:
Can I customize the database interface?
Answer:
The ability to customize the database interface is limited to administrators. Users can adjust certain preferences through the 'My Profile' section, but layout and features are generally standardized.