Welcome to Isolocity's Support

What is the purpose of the dashboard in Isolocity?

• The dashboard in Isolocity provides an overview of your entire quality management system, allowing you to monitor key performance indicators (KPIs) and quickly address outstanding or overdue items.

How do I access the dashboard after logging in?

• Upon logging into Isolocity, you will be automatically directed to the dashboard, where you can view your system’s status.

What types of information are displayed on the Isolocity dashboard?

• The dashboard displays key performance indicators (KPIs), overdue items, and other critical data relevant to your quality management processes.

How does the dashboard help with certification audits?

• The dashboard provides real-time visibility into your quality management processes, helping you quickly identify and resolve issues, thus aiding in the speed and efficiency of certification audits.

What do the different KPIs on the dashboard represent?

• The KPIs on the dashboard represent various metrics that are crucial to maintaining your quality management system, such as compliance rates, issue resolution times, and audit readiness.

Can I customize the information shown on my dashboard?

• No, the Dashboard is standard but includes the most important overviews for the Isolocity system. 

What should I do if I notice an overdue item on the dashboard?

• If you see an overdue item, click on it to view details and take the necessary steps to address it as soon as possible.

How often is the data on the dashboard updated?

• The data on the dashboard is updated in Real time

Can I generate reports directly from the dashboard?

• There are reports available in other areas of the system, but not directly from the Dashboard.

How do I interpret the overdue items shown on the dashboard?

• Overdue items are tasks or issues that have not been completed or resolved by their due dates. These should be prioritized to ensure compliance and avoid potential disruptions.

Is there a way to filter the information displayed on the dashboard?

• The dashboard data is fixed, but will give you some great insights into the overview of your system.

How do I know if my dashboard data is accurate?

• Dashboard data is pulled directly from your quality management system and reflects the most current information available. Regular system audits and checks ensure its accuracy.

What should I do if my dashboard does not load properly?

• If your dashboard doesn’t load, try refreshing the page or checking your internet connection. If the issue persists, contact technical support.

What happens if I miss an overdue item on the dashboard?

• Missing an overdue item can lead to compliance issues or delays in your processes. Regularly reviewing and addressing dashboard items is crucial to maintaining smooth operations.