Welcome to Isolocity's Support

How do I access my email notification settings?

• To access your email notification settings, click on your profile picture or initials to reveal the quick-start menu, then select "My Profile."

Where can I find the option to manage email notifications?

• You can manage your email notifications in the "My Profile" section after accessing it from the quick-start menu.

What types of email notifications can I turn on or off?

• In the email notification settings, you can view different types of email notifications, such as task updates, reminders, and system alerts, and choose which ones to turn on or off.

How do I turn on email notifications for specific activities?

• Within your profile settings, navigate to the email notification section and toggle the switch for the activities you want to be notified about via email.

What should I do if I’m not receiving email notifications?

• First, check that your email notifications are turned on for the relevant activities. If they are, verify that your email address is correct in your profile, and check your spam/junk folder.

Is there a way to receive email notifications for specific projects or tasks?

• You may be able to set notifications for specific projects or tasks by customizing your notification preferences in the "My Profile" section.

How do I stop receiving email notifications for completed tasks?

• To stop receiving notifications for completed tasks, turn off the notifications for task updates in your email notification settings.

Can I receive notifications on multiple email addresses?

• Your notifications will be set to 1 specific email address.

How do I know if my email notification settings have been saved?

• After making changes to your notification settings, click "Save Profile" to ensure your preferences are updated. A confirmation message usually appears to indicate the settings have been saved.

What are the benefits of turning on email notifications?

• Email notifications keep you informed about important updates, deadlines, and tasks, ensuring that you stay on top of your responsibilities.

Can I turn off all email notifications at once?

• The system is set up so that you can select the notifications you wish to receive individually.

What should I do if my notification settings are not saving?

• If your settings are not saving, try refreshing the page or logging out and back in. If the issue persists, contact technical support.

How can I receive fewer notifications but still stay informed?

• To reduce the number of notifications, consider turning off less critical updates and keeping only essential notifications active.

What should I do if I’m receiving too many emails from the system?

• Review your email notification settings and turn off notifications for less important activities to reduce the number of emails you receive.

How do I prevent notifications from going to my spam/junk folder?

• Add the system’s email address to your contacts or safe senders list to prevent notifications from being filtered into your spam or junk folder.

What types of notifications are critical to keep on?

• Critical notifications typically include task deadlines, overdue reminders, and system alerts that are essential to your role or responsibilities.

What happens if I turn off email notifications but need to check updates?

• If you turn off email notifications, you can still check updates by logging into the system and reviewing your tasks or notifications directly.

Can I forward my email notifications to a colleague?

• Forwarding options depend on your email provider, but you can typically set up a rule to forward certain notifications to a colleague’s email address.

How do I change the email address where notifications are sent?

• To change the email address, go to your profile settings and update your contact information. Ensure you save the changes to apply the new email address.