1. How do I access the error codes section in the system?

    • To access the error codes section, click on your profile picture or initials to reveal the quick-start menu, then select "Error Codes."

  2. What is the purpose of the error codes section?

    • The error codes section allows you to manage and document various error codes within the system, providing a standardized way to identify and address issues.

  3. How do I create a new error code?

    • To create a new error code, navigate to the "Error Codes" section and click on "Create Error Code."

  4. What information is required when creating an error code?

    • You need to enter a name for the error code, a label, and optionally, a description to provide more context about the error.

  5. How do I name an error code?

    • When creating an error code, enter a clear and descriptive name in the "Error Code" field that reflects the issue it represents.

  6. What is the purpose of the label in an error code?

    • The label is a short identifier or tag for the error code, helping users quickly recognize the type of error.

  7. Is it mandatory to enter a description for an error code?

    • Entering a description is optional, but it can be helpful to provide additional details or instructions related to the error code.

  8. How do I save a newly created error code?

    • After entering all the necessary information, click "Create Error Code" to save the new entry.

  9. Can I edit an error code after it has been created?

    • Yes, you can edit an existing error code by selecting it from the list in the error codes section and making the necessary changes.

  10. How do I delete an error code?

    • You can not delete an Error code, but you can make it Inactive

  11. What should I do if an error code is no longer relevant?

    • If an error code is no longer needed, you can go ahead and make it “Inactive”

  12. How can I search for a specific error code in the system?

    • Use the search bar within the error codes section to find a specific error code by name, label, or description.

  13. What happens if I enter an incorrect label for an error code?

    • If the label is incorrect, it may cause confusion when identifying the error. You can edit the error code to correct the label.

  14. Can I export a list of error codes?

    • Currently an export of the Error code list is not available.

  15. How do I document additional notes for an error code?

    • Additional notes can typically be added in the description field when creating or editing an error code.

  16. What should I do if the error code creation page does not load?

    • If the page does not load, try refreshing the browser or clearing your cache. If the issue persists, contact technical support.

  17. How do I ensure consistency when creating error codes?

    • Establish naming conventions and guidelines for creating error codes to maintain consistency and avoid duplicates.

  18. What is the best practice for managing a large number of error codes?

    • Organize error codes by categories, regularly review and update them, and remove any that are outdated or no longer applicable.

  19. How do I provide feedback on an existing error code?

    • If you need to suggest changes to an existing error code, contact the system administrator or the person responsible for managing error codes.

  20. How do I view the history of changes made to an error code?

    • Check if your system has a version history or audit log feature that tracks changes made to error codes.

  21. Can error codes be linked to specific issues or incidents?

    • Yes, linking error codes to specific issues or incidents can help in tracking and resolving problems more efficiently.