FAQs for "Error Codes"
1. How do I access the error codes section in the system?
A: To access the error codes section, click on your profile picture or initials to reveal the quick-start menu, then select "Error Codes."
2. What is the purpose of the error codes section?
A: The error codes section allows you to manage and document various error codes within the system, providing a standardized way to identify and address issues.
3. How do I create a new error code?
A: To create a new error code, navigate to the "Error Codes" section and click on "Create Error Code."
4. What information is required when creating an error code?
A: You need to enter a name for the error code, a label, and optionally, a description to provide more context about the error.
5. How do I name an error code?
A: When creating an error code, enter a clear and descriptive name in the "Error Code" field that reflects the issue it represents.
6. What is the purpose of the label in an error code?
A: The label is a short identifier or tag for the error code, helping users quickly recognize the type of error.
7. Is it mandatory to enter a description for an error code?
A: Entering a description is optional, but it can be helpful to provide additional details or instructions related to the error code.
8. How do I save a newly created error code?
A: After entering all the necessary information, click "Create Error Code" to save the new entry.
9. Can I edit an error code after it has been created?
A: Yes, you can edit an existing error code by selecting it from the list in the error codes section and making the necessary changes.
10. How do I delete an error code?
A: You cannot delete an error code, but you can make it Inactive.
11. What should I do if an error code is no longer relevant?
A: If an error code is no longer needed, you can make it Inactive.
12. How can I search for a specific error code in the system?
A: Use the search bar within the error codes section to find a specific error code by name, label, or description.
13. What happens if I enter an incorrect label for an error code?
A: If the label is incorrect, it may cause confusion when identifying the error. You can edit the error code to correct the label.
14. Can I export a list of error codes?
A: Currently, an export of the error code list is not available.
15. How do I document additional notes for an error code?
A: Additional notes can typically be added in the description field when creating or editing an error code.
16. What should I do if the error code creation page does not load?
A: Try refreshing the browser or clearing your cache. If the issue persists, contact technical support.
17. How do I ensure consistency when creating error codes?
A: Establish naming conventions and guidelines for creating error codes to maintain consistency and avoid duplicates.
18. What is the best practice for managing a large number of error codes?
A: Organize error codes by categories, regularly review and update them, and remove any that are outdated or no longer applicable.
19. How do I provide feedback on an existing error code?
A: If you need to suggest changes to an existing error code, contact the system administrator or the person responsible for managing error codes.
20. How do I view the history of changes made to an error code?
A: Check if your system has a version history or audit log feature that tracks changes made to error codes.
21. Can error codes be linked to specific issues or incidents?
A: Yes, linking error codes to specific issues or incidents can help in tracking and resolving problems more efficiently.