Welcome to Isolocity's Support

How do I access the multi-language support settings?

• To access the multi-language support settings, click on your initials or profile picture to open the quick-start menu, then select "My Profile."

Where can I change the system language?

• You can change the system language by going to the "My Profile" section and selecting your preferred language from the drop-down menu.

How do I select my preferred language in the system?

• In the "My Profile" section, click the drop-down menu labeled "Language" and choose your preferred language from the list.

What languages are available in the multi-language support feature?

• The system offers several language options, which you can choose from the drop-down menu in the language settings. The available languages may vary depending on the system configuration.

How do I save my language preference after selecting it?

• After selecting your preferred language, click "Save Profile" to apply the changes.

Will changing the language affect my existing data?

• Changing the language will only alter the user interface language. Your existing data, such as reports and documents, will remain unchanged.

Can I switch between languages at any time?

• Yes, you can switch between languages at any time by going back to the "My Profile" section and selecting a different language.

How do I know if the language change was successful?

• After saving your language preference, the user interface will update to reflect the selected language. If the change is successful, all menu items and labels will appear in the new language.

What should I do if my preferred language is not available?

• If your preferred language is not available, contact the system administrator to inquire about adding support for additional languages.

Is it possible to use multiple languages simultaneously in the system?

• While the interface can only display one language at a time, different users can set their own language preferences, allowing for a multi-language environment.

How do I revert to the default language?

• To revert to the default language, go to the "My Profile" section and select the original language from the drop-down menu, then save your changes.

Will my language preference be applied across all devices?

• Yes, your language preference is tied to your user profile and will be applied across all devices when you log in.

How do I report a translation error or issue in the interface?

• If you notice any translation errors, you can report them to the support team or system administrator for correction.

Can I customize specific terms or phrases in the selected language?

• Some systems allow customization of specific terms or phrases. Check with your system administrator if this feature is available.

How do I handle language settings for new users?

• New users can set their preferred language during the initial setup or by accessing their profile settings after logging in.

What should I do if the interface does not update after changing the language?

• If the interface does not update, try refreshing the page or logging out and back in. If the issue persists, contact technical support.

Is it possible to have different languages for different sections of the system?

• Typically, the selected language applies to the entire user interface. However, you can change the language as needed by accessing your profile settings.

How do I ensure that the language setting is applied correctly?

• Ensure that you save your changes after selecting a language. The interface should update immediately to reflect the new language setting.

What happens if a language is partially supported?

• If a language is partially supported, some parts of the interface may still appear in the default language. Report any issues to your system administrator.

Can I test the interface in different languages before making a final choice?

• Yes, you can test the interface by switching languages in your profile settings. This allows you to see how the interface looks in different languages before deciding.

How does the language setting affect system notifications?

• System notifications, such as email alerts, may be sent in the selected language if supported. Otherwise, they may default to the system's primary language.

How do I access support if I need help with language settings?

• If you need assistance with language settings, contact the support team through the help menu or submit a request through the support portal.

What should I do if I accidentally select the wrong language?

• If you select the wrong language, go back to the "My Profile" section and choose the correct language, then save your changes.

How do I make sure all users have access to the multi-language feature?

• Ensure that all users are informed about the multi-language feature and know how to access their profile settings to select their preferred language.