1. What is the purpose of a 3-stage approval process for documents?

    • A 3-stage approval process for documents is designed to ensure that documents are reviewed and approved by multiple levels of authority before they are finalized and implemented. This process adds layers of scrutiny, reducing the risk of errors, ensuring compliance with organizational standards, and improving the overall quality of the documents. Each stage typically involves different stakeholders, such as team members, department heads, and senior management, who provide their approval or feedback, ensuring that all perspectives are considered before the document is approved.

  2. How do I access the settings to turn on 3-stage document approval?

    • To enable the 3-stage approval process for documents, log in to the Isolocity system and click on your initials or profile picture to open the quick-start menu. From there, select "Team Settings" to access the configuration options. Within the team settings, navigate to the "Documents" module, where you can find the option to turn on the 3-stage approval process. This section allows you to configure the approval settings according to your organization’s needs.

  3. What steps are involved in enabling 3-stage approval for documents?

    • Enabling 3-stage approval for documents involves several steps. First, navigate to the "Documents" module within the team settings. Once there, locate the option labeled "3 Stage Document Approval" and toggle it to the "On" position. This action activates the 3-stage approval process for all documents that require it. After enabling the feature, make sure to save your changes by clicking the "Save" button. It’s important to ensure that this setting aligns with your organization’s approval policies and that all necessary stakeholders are informed of the change.

  4. What should I consider when setting up a 3-stage approval process?

    • When setting up a 3-stage approval process, consider the roles and responsibilities of the individuals involved in each stage. Typically, the first stage might involve team members who create or draft the document, the second stage could involve department heads or managers who review the content for accuracy and alignment with departmental goals, and the final stage might involve senior management or compliance officers who ensure the document meets organizational standards and regulatory requirements. Clearly defining each stage and assigning the appropriate approvers is critical for ensuring the process runs smoothly and efficiently.

  5. How do I select the approvers for each stage of the approval process?

    • After enabling the 3-stage approval process, you will need to select the approvers for each stage within the "Documents" module. This can be done by assigning specific users or roles to each approval stage. The system typically allows you to choose from a list of available users, departments, or roles within your organization. It’s important to select approvers who have the necessary authority and expertise to review the documents at each stage, ensuring that the approval process is thorough and effective. You can set up your Approval Matrices by selecting the Documents module on the left hand side bar,  and clicking on approval matrices at the bottom of the page. Here you can view existing matrices or create new ones.

  6. Can I customize the approval process for different types of documents?

    • Yes, the 3-stage approval process can often be customized based on the type of document being reviewed. For example, more critical documents, such as legal contracts or policy changes, might require a more rigorous approval process, while routine documents might follow a simplified process. This customization ensures that the approval process is appropriate for the document’s level of importance and complexity, helping to balance efficiency with thoroughness.You can set up your Approval Matrices by selecting the Documents module on the left hand side bar,  and clicking on approval matrices at the bottom of the page. Here you can view existing matrices or create new ones.

  7. What happens if an approver is unavailable during the approval process?

    • If an approver is unavailable, the system may provide options to reassign the approval task to another qualified individual or allow a designated backup approver to step in. Some systems also offer the ability to escalate the approval to a higher authority if the primary approver is not available. Ensuring that backup approvers are in place and that the system is configured to handle such situations helps prevent delays in the approval process and ensures that documents are reviewed in a timely manner.

  8. How do I monitor the progress of document approvals in the 3-stage process?

    • Monitoring the progress of document approvals can typically be done through the document management interface within the system. Here, you can view the status of each document, see which stages have been completed, and identify any stages that are pending approval. Real-time tracking provides transparency and allows you to intervene if there are any delays or issues in the process. Some systems also offer notifications or alerts when a document moves from one stage to the next, keeping all stakeholders informed.

  9. What should I do if a document is rejected at any stage of the approval process?

    • If a document is rejected at any stage of the approval process, it is important to review the feedback provided by the approver. The rejection will typically come with comments or reasons for the rejection, which should guide the necessary revisions. After making the required changes, the document can be resubmitted for approval, starting from the stage where it was rejected. Handling rejections efficiently ensures that documents meet the necessary standards before moving forward and that the approval process is not unnecessarily delayed.

  10. How does the 3-stage approval process enhance document quality and compliance?

    • The 3-stage approval process enhances document quality and compliance by ensuring that multiple stakeholders with different areas of expertise review the document. This multi-layered approach helps catch errors, inconsistencies, and compliance issues that might be missed in a single-stage approval process. Each approver brings a unique perspective, whether it’s technical accuracy, alignment with organizational goals, or legal compliance, ensuring that the final document is of the highest quality and meets all necessary standards.


  1. Can I disable the 3-stage approval process once it’s enabled?

    • Yes, the 3-stage approval process can be disabled if it is no longer required or if your organization’s needs change. To disable it, navigate back to the "Documents" module within the "Team Settings" and toggle the "3 Stage Document Approval" option to the "Off" position. It’s important to communicate this change to all relevant stakeholders, as disabling the approval process will alter the way documents are reviewed and approved within your organization. Ensure that alternative processes are in place if the 3-stage approval is no longer being used.Disabling the 3 stage approval process, will automatically default to a 4 stage approval process.  If you wish to select between a 3 and a 4 stage approval process as a default, this can be done be selecting first your initials on the top right side of the page. Then you would select team settings and Documents. Here you can turn on and off the 3 stage Approval option

  2. What are the potential challenges of using a 3-stage approval process?

    • While the 3-stage approval process adds thoroughness and multiple layers of review, it can also introduce potential challenges such as delays if any stage is held up, especially if approvers are unavailable or if there is a backlog of documents awaiting approval. Another challenge is ensuring clear communication between stages, as misunderstandings or unclear feedback can lead to rework or confusion. To mitigate these challenges, it’s essential to have clearly defined roles, effective communication protocols, and contingency plans for handling delays or conflicts in the approval process.

  3. How do I ensure that the 3-stage approval process is efficiently managed?

    • Efficient management of the 3-stage approval process involves setting clear deadlines for each approval stage, selecting the right approvers with the authority and expertise to make informed decisions, and utilizing system features like reminders and notifications to keep the process on track. Regularly monitoring the progress of approvals and addressing any bottlenecks promptly also helps maintain efficiency. Additionally, providing training and support to approvers ensures they understand their roles and responsibilities, which further streamlines the process.

  4. Can I customize the 3-stage approval process for different departments?

    • Yes, the 3-stage approval process can often be customized for different departments within the organization. This customization allows each department to tailor the approval workflow according to their specific needs, such as defining different approvers, criteria for approval, and stages based on departmental requirements. Customization ensures that the approval process is relevant and effective for each department, improving the overall efficiency and effectiveness of document management across the organization.You can set up your Approval Matrices by selecting the Documents module on the left hand side bar,  and clicking on approval matrices at the bottom of the page. Here you can view existing matrices or create new ones. If you wish to select between a 3 and a 4 stage approval process as a default, this can be done be selecting first your initials on the top right side of the page. Then you would select team settings and Documents. Here you can turn on and off the 3 stage Approval option.

  5. What are the key benefits of using a 3-stage approval process in document management?

    • The key benefits of using a 3-stage approval process in document management include enhanced oversight, improved document quality, increased compliance with organizational and regulatory standards, and a more structured and transparent approval workflow. This process ensures that documents are thoroughly reviewed by multiple stakeholders, reducing the likelihood of errors or omissions. It also creates a clear audit trail, which is valuable for accountability and for demonstrating compliance during audits or reviews.

  6. How do I train staff on using the 3-stage approval process?

    • Training staff on using the 3-stage approval process involves a combination of formal training sessions, detailed documentation, and hands-on practice. Start by explaining the purpose and benefits of the 3-stage process, then walk through the steps of how to navigate the system, assign approvers, and manage approvals. Provide examples of different scenarios they might encounter, and offer tips on best practices. It’s also important to ensure that ongoing support is available, such as a helpdesk or resource center, to assist with any questions or issues that arise after the initial training.

  7. How do I ensure compliance with the 3-stage approval process?

    • Ensuring compliance with the 3-stage approval process involves setting clear expectations, monitoring the process regularly, and enforcing the approval requirements consistently across the organization. Use system tools to track who has completed approvals and to identify any stages that are lagging. Additionally, conducting periodic audits of the approval process can help identify areas for improvement and ensure that all documents are being reviewed according to the established procedure. Compliance is critical to maintaining the integrity of the approval process and ensuring that all documents meet the necessary standards before being finalized.


  1. What should I do if an approver does not complete their approval on time?

    • If an approver does not complete their approval on time, it’s important to follow up promptly. The system may have built-in reminders that can be used to notify the approver, or you may need to reach out directly to understand the delay. If the delay persists, you might need to escalate the approval to a backup approver or a higher authority to keep the process moving forward. It’s crucial to have protocols in place for handling such situations to avoid bottlenecks and ensure that documents are approved in a timely manner.

  2. How do I handle documents that require expedited approval?

    • For documents that require expedited approval, you can prioritize them within the 3-stage approval process by marking them as urgent in the system or by directly communicating the urgency to the approvers involved. Some systems may allow you to set shorter deadlines for urgent documents or to bypass certain stages if necessary. Handling expedited approvals effectively requires clear communication and a well-coordinated effort among all stakeholders to ensure that the document is reviewed and approved as quickly as possible without compromising on quality.