Welcome to Isolocity's Support

What is a Quarantine Product Report in the Isolocity system?

• A Quarantine Product Report is a document that provides details about products that have been placed in quarantine due to quality issues, contamination risks, or other non-conformities. This report is essential for managing and resolving issues before the products can be released or discarded

How do I begin the process of downloading a Quarantine Product Report in Isolocity?

• To begin, log in to the Isolocity system, navigate to  "Batch Manager" or "Inventory Manager" in the menu, then  select "Reports". From there, you can select and download the Quarantine Product Report.

What steps are involved in downloading a Quarantine Product Report?

• The steps involved include:

  1. Click on the "Reports" option within the Inventory section.

  2. Select the Quarantine Product Report from the list of available reports.

  3. Click the Download icon to start the download process

How do I access the Quarantine Product Report once it has been downloaded?

• Once the report is downloaded, you can access it from your computer’s downloads folder or through the "Recent Downloads" section in the Isolocity system. Ensure that the report is saved securely for future reference

What types of information are included in the Quarantine Product Report?

• The Quarantine Product Report typically includes details such as product name, batch number, and reason for quarantine. This information is crucial for resolving quarantine issues

Why is it important to download and review the Quarantine Product Report?

• Downloading and reviewing the report allows you to manage quarantined products effectively, ensuring that no non-conforming products are released into the market. It also helps in planning corrective actions and tracking their progress

What should I do if I cannot find the Quarantine Product Report in the system?

• If the report is not listed, check to ensure that the products in question have been correctly marked as quarantined. If the issue persists, contact your system administrator for assistance

How do I handle discrepancies found in the Quarantine Product Report?

• If discrepancies are found, investigate the source of the issue by cross-referencing with production logs or previous inspections. Correct any errors in the system and document the findings for future reference

Can I receive notifications when a Quarantine Product Report is available for download?

• Yes, you will receive an email notification when your report is ready for download. This notification ensures that you are promptly informed of the report’s availability

How long is the download link for the Quarantine Product Report available?

What is the significance of the "Download Icon" in the report process?

• The Download Icon initiates the download process for the selected report. Clicking this icon is the final step in obtaining the report from the system

How do I ensure the security of the Quarantine Product Report after downloading?

• Ensure that the report is stored securely in a location accessible only to authorized personnel. Consider encrypting the file or saving it in a secure, password-protected location

What should I do if the download link for the report has expired?

• If the download link has expired, you may need to generate the report again by following the steps in the system. If issues persist, contact your system administrator for further assistance

Can I re-download the Quarantine Product Report if needed?

• Yes, as long as the download link is still active, you can re-download the report. After the link expires, you would need to generate the report again to obtain a new download link

How do I print the Quarantine Product Report after downloading?

• To print the report, open the downloaded file using a compatible PDF reader or document viewer, and select the print option. Ensure that the printer settings are configured to meet your requirements

What are the next steps after downloading a Quarantine Product Report?

• After downloading the report, review the information carefully, take any necessary corrective actions, and update the system with the resolution status. Proper documentation and follow-up are essential for closing the quarantine case

How do I update the status of quarantined products after reviewing the report?

• Update the status in the Isolocity system by accessing the relevant product entry and adjusting the quarantine status based on the outcome of the review and any corrective actions taken

How do I ensure that all relevant stakeholders have access to the Quarantine Product Report?

• Share the downloaded report with relevant stakeholders via secure channels, such as encrypted email or a secure file-sharing platform, to ensure that only authorized personnel can access the information

What should I do if additional information is needed after reviewing the report?

• If additional information is required, consider performing further inspections or audits, and update the report with any new findings. Ensure that all actions are documented in the system.

How do I manage multiple quarantine reports simultaneously?

• If managing multiple reports, organize them by date, product, or issue type to ensure that each quarantine case is addressed in a timely manner. Consider using a tracking system to monitor the progress of each case

What are the benefits of regularly reviewing Quarantine Product Reports?

• Regularly reviewing these reports helps in identifying recurring issues, improving quality control processes, and ensuring that non-conforming products are properly managed before they reach the customer.

How do I ensure that corrective actions are implemented after reviewing the report?

• Document and assign corrective actions to responsible personnel, and monitor their implementation. Update the system with the status of these actions to ensure that the issue is fully resolved.