Welcome to Isolocity's Support

QUESTION: What is the difference between "Training Matrix" and "Training Database Download" exports? ANSWER:  The "Training Mat...

QUESTION: Why am I unable to view a document? ANSWER:  Your organization may have a setting enabled that allows "only owners, subscribers and membe...

QUESTION: How can I revert a signature in documents, planning or CAPA? ANSWER: By clicking on the lock icon beside your e-signature.  You will be prompt...

QUESTION: What is the by-products section used for? ANSWER:  This section is used to track an unintended or secondary product that results from the prod...

QUESTION: What security features do you have in place for login? ANSWER: Multi-Factor Authentication and Single Sign-On (with OKTA and Azure) are availa...

QUESTION: What is the supervisor field used for in Training Activity? ANSWER: The user selected as the supervisor will receive an email notification whe...

QUESTION: How does the Training Program field in the Documents section work? ANSWER:  The "Training Program" allows you to associate a test or...

QUESTION: Why can you create an NCR from an NCR? ANSWER: If you have noticed that there is a trend in some NCR's you can use this button to link the...

QUESTION: What does the supplier have access to updating, is it only the certificates and the Notes section? ANSWER: Suppliers are able to update the ce...

QUESTION: The expired certificate appears retained in Isolocity when the supplier uploads the new one. Would you recommend that we remove it or kept it to s...