1. How do I access my profile settings?

    • To access your profile settings, click on your profile picture or initials in the top right corner of the dashboard and select "My Profile" from the quick-start menu.

  2. How can I upload a profile picture?

    • In the "My Profile" section, click "Choose File" to upload a profile picture from your computer. This step is optional.

  3. What information can I update in my profile?

    • You can update your first name, last name, phone number, email address, system timezone, preferred language, and email notification settings in your profile.

  4. How do I update my name in the system?

    • To update your name, enter your first and last name in the respective fields under "My Profile" and save the changes.

  5. Is it possible to change my email address?

    • Yes, you can update your email address in the "Email Address" field under "My Profile."

  6. How do I reset my password?

    • If you click on your initials and access the "My Profile" section, you can reset your password by changing the Password in the “Password box”

  7. What should I do if I forget my password?

    • If you forget your password, use the "Forgot Password" link on the login page to reset it. You will receive an email with instructions.

  8. How do I set my system timezone?

    • You can select your system timezone from the "Timezone" dropdown menu in the "My Profile" section.

  9. Can I change the language of the system interface?

    • Yes, you can change the language by selecting your preferred language from the dropdown menu in the "My Profile" section.

  10. How do I manage my email notification settings?

    • In the "My Profile" section, you can turn on or off different types of email notifications based on your preferences.

  11. What happens if I don't save my profile changes?

    • If you don't click "Save Profile" after making changes, the updates will not be applied and your profile information will remain unchanged.

  12. How can I ensure my profile information is up to date?

    • Regularly review and update your profile information in the "My Profile" section to ensure it is current and accurate.

  13. What should I do if my profile information is incorrect?

    • If you notice incorrect information in your profile, update it immediately in the "My Profile" section and save the changes.

  14. Can I turn off all email notifications at once?

    • Email notifications are set up so they can be individually toggled on and off as per your preferences.

  15. How do I change my phone number in the system?

    • Update your phone number by entering the new number in the "Phone Number" field under "My Profile" and save the changes.

  16. Is it mandatory to upload a profile picture?

    • Uploading a profile picture is optional and can be done by clicking "Choose File" in the "My Profile" section.

  17. How do I verify that my profile changes have been saved?

    • After clicking "Save Profile," a confirmation message usually appears, indicating that your changes have been successfully saved.

  18. Can I customize the system timezone independently of my device's timezone?

    • Yes, the system timezone in "My Profile" is independent of your device’s timezone and can be set according to your preference.

  19. What if I accidentally set the wrong timezone?

    • If you set the wrong timezone, simply return to the "My Profile" section, select the correct timezone, and save your changes.

  20. How do I access my profile settings on different devices?

    • You can access your profile settings on any device by logging into your account and navigating to the "My Profile" section from the quick-start menu.

  21. How do I change my profile information if I don't have access to my account?

    • If you don’t have access to your account, contact technical support for assistance in regaining access and updating your profile information.

  22. Will my profile settings be applied across all modules?

    • Yes, any changes you make to your profile settings, such as language or timezone, will be applied across all modules within the system.

  23. How do I deactivate my email notifications temporarily?

    • You can turn off email notifications in the "My Profile" section, and turn them back on when you wish to receive notifications again.

  24. What should I do if my profile picture fails to upload?

    • If your profile picture fails to upload, check the file format and size. If the issue persists, try uploading a different image or contact support.

  25. Can I change my password regularly for security reasons?

    • Yes, it is advisable to change your password regularly, and you can do this in the “Password Box” which is located under “My profile”. My Profile can be found by clicking on your initials and selecting it from the drop down.